Privacy Policy

1. Information We Collect

1.1 Account Information

When you create a Nima account, we collect the following information:

• Full name
• Email address
• Phone number
• Password (encrypted)
• Delivery address and location coordinates
• Payment method information

1.2 Order Information

We collect information about your orders, including:

• Items ordered
• Restaurant information
• Order timestamp and delivery location
• Payment amount and method
• Delivery status and timing

1.3 Communication Data

We collect communications between you and restaurants or delivery personnel, including:

• Chat messages and notifications
• Customer support inquiries
• Feedback and reviews

1.4 Device and Usage Information

When you use our app, we automatically collect:

• Device type and operating system
• IP address
• App usage patterns and features accessed
• Crash reports and performance data
• Location data (when app is in use)

2. How We Use Your Information

2.1 Service Provision

We use your information to:

• Process and fulfill your food orders
• Connect you with restaurants and delivery partners
• Calculate delivery fees and provide accurate delivery estimates
• Facilitate payment transactions
• Track your orders in real-time

2.2 Communication

We use your contact information to:

• Send order confirmations and updates
• Notify you about delivery status
• Respond to your inquiries
• Send promotional offers (with your consent)
• Provide important security notifications

2.3 Improvement and Analytics

We use your information to:

• Improve our service quality and user experience
• Analyze usage trends and patterns
• Develop new features and services
• Detect and prevent fraud
• Ensure platform security and stability

2.4 Legal Compliance

We may use your information to comply with applicable laws, regulations, and legal processes.

3. Data Security

3.1 Security Measures

We implement industry-standard security measures to protect your data:

• Encryption of sensitive data in transit (SSL/TLS)
• Secure password hashing and storage
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Secure MongoDB database with encryption

3.2 Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time.

3.3 Third-Party Services

We may share your information with trusted third parties, including:

• Payment processors (for secure payment handling)
• Delivery partners and restaurants
• Analytics providers
• Cloud infrastructure providers

All third parties are bound by strict confidentiality agreements.

4. Your Rights

4.1 Access and Control

You have the right to:

• Access your personal data
• Request corrections to inaccurate data
• Request deletion of your account and data
• Opt-out of promotional communications
• Export your data in a portable format

4.2 Opting Out

You can manage your preferences in your account settings or by contacting us directly. Opting out of promotional communications will not affect transactional messages about your orders.

5. Cookies and Tracking

Our website and app may use cookies and similar tracking technologies to:

• Remember your preferences
• Improve user experience
• Analyze usage patterns
• Personalize content

You can control cookie settings through your browser or app settings.

6. Children's Privacy

Nima is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

Parents or guardians who believe their child's information has been collected should contact us immediately.

7. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through our app. Your continued use of Nima after changes constitutes acceptance of the updated policy.

8. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or your personal data, please contact us:

• Email: contact@nima.qa

We aim to respond to all inquiries within 48 hours.

9. Contact Information

For data protection inquiries or any privacy-related questions, please contact us at contact@nima.qa.